One of the biggest differentials of PrimeStone, is the almost personalized support service, that is provided daily to our customers to help them with the requests they have on our platform.

This service is made up of professionals in electronic engineering and mechatronics who have more than two years of experience in the use of our applications. Support is offered in 3 languages: Spanish, English and Portuguese.

The support service has three modes: Standard, Extended and Premium adjusting to the needs of our customers

SUPPORT

STANDARD

EXTENDED

PREMIUM

Responsible for the attention of requests and management of failures reported by the client, in the hour and business day.

X

X

X

Attention of blocking priority faults in the extended hours from Monday to Friday.  

X

X

Attention of blocking priority faults on weekends and holidays (24 hours)  

X

X

Attention of specialized engineers (developers and experts in databases), to address failures of blocking severity in extended hours.    

X

Personalized service executive    

X

Management of improvement processes and practical recommendations (Once a year)    

X

Service level agreements (SLAs)    

X

Registration and monitoring of cases by WEB interface    

X

 

For more information please contact us at ventas@primestone.com