Post Sales & Implementation Support Service

Support
  • Our Service Center operates at the PrimeStone facilities and serves as a single point of contact to provide professional support service.
  • The Service Center is composed of PrimeStone direct employed Support Engineers who manage the support requests and incidents.
  • The support team responds to incidents through multiple communication channels (e-mail, landline telephone, mobile phone, remote access).
  • Beyond solving support cases, our engineers advise customers on best practices and procedures to run the solutions in an optimal fashion.
Guarantee

We certify and ensure the functionality of the solution purchased against failures that affect the system operability.

Maintenance
  • Version updates are provided to customers with no additional license fees for the PrimeStone software.

  • PrimeStone introduces new products, solutions, and services as well as improvements to existing solutions on a regular basis.

PROFESSIONAL METER DATA COLLECTION SUPPORT

IN THE ENERGY INDUSTRY, METERING ENGINEERS PLAY A VITAL ROLE FOR UTILITIES

They are responsible for monitoring consumption, outage and restoration for their meter networks among other things. As a result of these talented engineers, companies have reliable data to invoice and operate their utility business.

No pressure, it is only the heart of the utility organization.

Metering is like breathing

PrimeStone offers advanced and reliable software tools to support the metering engineers’ efforts. A partnership with PrimeStone provides automatic and unattended software tools that perfectly compliment the engineers’ responsibilities.  We want to support the metering department to help the rest of the utility organization understand the lifeblood that is metering services.

PRIMESTONE IS THE BEST ALLY TO METERING SERVICES DEPARTMENTS: WITH PRIMESTONE YOUR COMPANY WILL NEVER HAVE TO FIGHT METER DATA GREMLINS ON YOUR OWN.

PrimeStone Technologies Inc. is a privately held software development company founded in 1990 by a team of industry experts, with over 25 years of experience in meter data collection, management and analytics.

Help

Information

info@primestone.com

+1 (678) 573-1553

1175 Cicero Drive, Suite 100         

 Alpharetta, GA 30022