Support
- Our Service Center operates at the PrimeStone facilities and serves as a single point of contact to provide professional support service.
- The Service Center is composed of PrimeStone direct employed Support Engineers who manage the support requests and incidents.
- The support team responds to incidents through multiple communication channels (e-mail, landline telephone, mobile phone, remote access).
- Beyond solving support cases, our engineers advise customers on best practices and procedures to run the solutions in an optimal fashion.
Guarantee
We certify and ensure the functionality of the solution purchased against failures that affect the system operability.
Maintenance
Version updates are provided to customers with no additional license fees for the PrimeStone software.
PrimeStone introduces new products, solutions, and services as well as improvements to existing solutions on a regular basis.
PROFESSIONAL METER DATA COLLECTION SUPPORT
IN THE ENERGY INDUSTRY, METERING ENGINEERS PLAY A VITAL ROLE FOR UTILITIES
They are responsible for monitoring consumption, outage and restoration for their meter networks among other things. As a result of these talented engineers, companies have reliable data to invoice and operate their utility business.
No pressure, it is only the heart of the utility organization.
Metering is like breathing
PrimeStone offers advanced and reliable software tools to support the metering engineers’ efforts. A partnership with PrimeStone provides automatic and unattended software tools that perfectly compliment the engineers’ responsibilities. We want to support the metering department to help the rest of the utility organization understand the lifeblood that is metering services.
PRIMESTONE IS THE BEST ALLY TO METERING SERVICES DEPARTMENTS: WITH PRIMESTONE YOUR COMPANY WILL NEVER HAVE TO FIGHT METER DATA GREMLINS ON YOUR OWN.
Trusted Smart grid and Smart city solutions designed for unparalleled flexibility and reliability, connected by the only device-agnostic technology network available today. With +18 years of experience in this essential industry, Trilliant understands. We´re here to support you at every stage of your technology journey, ensuring the best possible outcomes.
Our Policies
Information
OFFICE IN BOGOTA
NIT 800111946-0
Av 7 No. 156-68, North Point III – Piso 4
Bogotá, Colombia 110131
OFFICE IN THE UNITED STATES
401 Harrison Oaks Blvd Suite 300 Cary, NC 27513